Hiring Details of ‘Qualcomm’ – 2024 Recruitment:
About Company:
Qualcomm Incorporated is an American international firm headquartered in San Diego, California, and integrated in Delaware. It delivers semiconductors, software, and suitability described to wireless technology. It maintains patents critical to the 5G, 4G, CDMA2000, TD-SCDMA, and WCDMA mobile transmission pinnacles.
Job Profile:
Associate Support Analyst
Qualification:
High School Diploma or equivalent.
Experience:
1+ year of experience in IT, Engineering Support, or related area.
1+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
Salary
4LPA – 16LPA
Work Location:
Hyderabad
Responsibilities:
- The candidate will be required to work various shifts Provide first-level specialized support with a passion for customer benefit for PC, Linux, UNIX, networking, initiative applications, and printer problems
- Act as a central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, and virus scanning software for Qualcomm’s employees worldwide
- Answer incoming customer phone calls and e-mails while providing superior customer service
- Responsible for the ownership of incident creation, resolution, and closure
Utilize current problem and knowledge management software by standard operating procedures to track all inbound calls, e-mails, and service requests - Actively listen to each customer’s request; confirm an understanding of the issue, diagnose the problem, and provide an accurate solution
- Record all call information including troubleshooting steps that pertain to a successful resolution and closure of the customer issue
- Utilize basic networking functions and support for e-mail clients is essential
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