‘Volvo Group’ Hiring- 2024 For Professional Application Support IT– Apply Now

Hiring Details of ‘Volvo group’ – 2024 Hiring:

About Company:

At Volvo Group Connected Solutions we push transportation ahead through connectivity. Our benefits and solutions are the key to a related and more effective infrastructure, providing secure transport and reducing carbon emissions. We are directing the way in a rapidly transforming industry with massive data from our customer’s connected assets.

Job Profile:

Professional Application Support IT

Qualification:

Bachelor degree in computer science or a related field

Experience:

0-1 years of Technical Support/Application support experience

Salary:

8LPA – 9LPA / Year

Work Location:

Bangalore

Technical Skills:

Perfect spoken and written skills in English
Operating knowledge of executing/writing basic SQL queries
Basic programming skills in any technology
Open to work in shifts – 24×7
Excellent communication, phone etiquette, and interpersonal skills
Self-initiative,
pro-active,
hardworking,
good attitude and be a team player

Assignment Description:

Monitor VGCS Applications and Solution services.
Respond to and handle calls by phone or email in a professional and efficient manner
Register and Diagnose every call/mail in the case management tool by following predefined policies and procedures
Take necessary actions to expedite the resolution process
Provide or communicate the appropriate solution to the customer promptly
Adhere to predefined SLAs