‘Emmes’ Hiring- 2024 For Associate Service Desk Analyst– Apply Now

Hiring Details of ‘Emmes’ – 2024 Hiring:

About Company:

Emmes is a clinical research organization (CRO) dedicated to supporting      

• biopharmaceutical,
• government,
• non-profit and
• Educational partners accomplish their development and human health goals.

 At Emmes we are dedicated to delivering programs faster, more efficiently, with higher quality through the end-to-end use of technology and AI across all clinical functions.

Emmes incorporates technology and AI into patient and site arrangement, data management, biostatistics, and bioinformatics.

Job Profile:

Associate Service Desk Analyst

Qualification:

Bachelor’s degree in 

• Information Technology,
• Computer Science, or a related field is preferred.

Experience:

• 3 years of experience in a service desk or IT support role.
• Experience with ITSM processes and tools.

Salary:

4 LPA – 8 LPA / Year

Work Location:

Bangalore

Technical Skills:

• Proficiency in Microsoft 365 applications.
• Familiarity with Incident, Problem, Change, Request, Configuration, and Event management processes.

SLA/KPI Management:

• Understanding of SLA and KPI metrics in a service desk environment.
• Capability to work efficiently to meet or overreach performance targets.

How To Apply :

Click the below link to apply –